Legal

Corrections & Complaints

Corrections

Exeter Observer Limited strives to maintain high standards of accuracy in its publishing.

However if you think you have identified something that is not correct or needs clarification please let us know in the first instance by writing to .

Please include:

  • the name and date of the article in question and the URL link to the website version of the article
  • a note explaining what you think needs correction or clarification with clear reference to any specific relevant words or phrases in the article
  • reference(s) to evidence that substantiates the proposed correction or clarification, where appropriate.

When a correction or clarification is needed, we will endeavour to update the website without delay, subject to the availability of editorial staff.

In any case we will aim to respond to all such correspondence within two working days.

Complaints

Exeter Observer Limited is a member of IMPRESS: The Independent Monitor of the Press and is committed to working within and adhering to the IMPRESS Standards Code (“the Code”).

However, if you consider us to have breached the Code and wish to make a complaint, please write to us at .

What can I complain about?

We can look into complaints about items we have published which are in our control and can only deal with complaints which relate to an alleged breach of the standards set out in the Code.

Who can complain?

We can only deal with your complaint if you are:

  • personally and directly affected by an alleged breach of the Code
  • a representative group affected by an alleged breach of the Code, where there is public interest in your complaint
  • a third party seeking to ensure accuracy of published information.

How do I complain?

You must include all of the following information for your complaint to be considered:

Your name and email address (please also provide your postal address or telephone number if you wish to be contacted in this way).

If the complaint is about an article it must include:

  • the name and date of the specific article being complained about and the URL link to the web version of the article.
  • a written account of what is being complained about with clear reference made to (i) any specific words or phrases in the article that are relevant to the complaint; and (ii) any clauses of the Code that the complainant believes to have been breached.
  • The desired outcome or remedy sought by the complainant (e.g. correction, private apology, published apology, removal of the article, or other action).

If the complaint is about the conduct or behaviour of an employee or contributor to Exeter Observer Limited, it must include:

  • the name(s) of the individual(s) being complained about (if known), or any other information which may identify the individual(s).
  • a written account of what is being complained about with clear reference made to (i) the nature of the behaviour or conduct being complained about including any relevant times, dates, correspondence or other evidence to support the complaint; and (ii) any clauses of the Code that the complainant believes to have been breached.
  • The desired outcome(s) or remedy sought by the complainant (e.g. correction, private apology, published apology, removal of the article, or other action).

Relevant clauses of the Code are:

  1. Accuracy
  2. Attribution & Plagiarism
  3. Children
  4. Discrimination
  5. Harassment
  6. Justice
  7. Privacy
  8. Sources
  9. Suicide
  10. Transparency

You can download the IMPRESS Standards Code and guidance on the IMPRESS Standards Code or you can view both online.

Complaints process

We will acknowledge your complaint by e-mail or in writing within 7 calendar days and will normally respond to your compliant with a final decision letter within 21 calendar days. If we uphold your complaint, we will tell you the remedial actions we have taken.

If at any stage of a complaint we do not hear back from the complainant within 21 calendar days, we will consider the complaint satisfied and closed.

Complaints are recorded and submitted to IMPRESS for publication in their annual report.

If you are not satisfied with the final response to your complaint, or if you do not hear from us within 21 calendar days of submitting your complaint, then you can refer your complaint to our independent regulator IMPRESS in accordance with its regulatory scheme at the following address:

IMPRESS: The Independent Monitor for the Press CIC, 16-18 New Bridge Street, London EC4V 6AG, 020 3325 4288, complaints@impress.press

Further information regarding submitting a complaint to IMPRESS can be found in their Complaints FAQ.

Exeter in brief
Exeter in brief

The police inspectorate says DEVON AND CORNWALL POLICE must make urgent improvements after it was found to be inadequate in three of nine areas including responding to emergency and non-emergency calls and managing registered sexual and violent offenders.
Its assessment found two other areas required improvement while two more were graded “good”. A new chief constable was appointed in December after the force was placed under enhanced inspectorate monitoring last year.

DEVON COUNTY COUNCIL is consulting on its draft Exeter Local Cycling and Walking Infrastructure Plan, which is already nearly six years late, until the end of March.

UNIVERSITY OF EXETER staff have resumed strike action over pay, pensions and working conditions alongside Exeter school teaching staff with dozens more strike days planned during February and March.

EXETER CITY FUTURES published the agenda for its last board meeting on 30 January, two months after the meeting was held. It says it is “committed to being completely transparent and open about the things that are discussed at board meetings”. No minutes were included.

New figures show that 2.2 million people used EXETER CENTRAL RAILWAY STATION in the year to March 2022, making it the 155th busiest of 2,569 UK railway stations and (slightly) busier than Exeter St David’s.

DEVON COUNTY COUNCIL is not making sufficient progress with its children’s services since they were judged inadequate in January 2020 according to the latest Ofsted monitoring report which found that key areas still require significant change and serious issues remain.

The opening of MARSH BARTON RAILWAY STATION has been delayed yet again, to “this spring”, putting project completion more than six years behind schedule.

EXETER CHIEFS rugby club has reintroduced its offensive “tomahawk chop” chant during games at Sandy Park despite seeking to rehabilitate its reputation over misappropriation of Native American imagery.

The UNIVERSITY OF EXETER has submitted detailed plans for its 1,700 bed West Park redevelopment of 50,000m2 of student accommodation.

The police inspectorate says DEVON AND CORNWALL POLICE must make urgent improvements after it was found to be inadequate in three of nine areas including responding to emergency and non-emergency calls and managing registered sexual and violent offenders.
Its assessment found two other areas required improvement while two more were graded “good”. A new chief constable was appointed in December after the force was placed under enhanced inspectorate monitoring last year.

DEVON COUNTY COUNCIL is consulting on its draft Exeter Local Cycling and Walking Infrastructure Plan, which is already nearly six years late, until the end of March.

UNIVERSITY OF EXETER staff have resumed strike action over pay, pensions and working conditions alongside Exeter school teaching staff with dozens more strike days planned during February and March.

EXETER CITY FUTURES published the agenda for its last board meeting on 30 January, two months after the meeting was held. It says it is “committed to being completely transparent and open about the things that are discussed at board meetings”. No minutes were included.

New figures show that 2.2 million people used EXETER CENTRAL RAILWAY STATION in the year to March 2022, making it the 155th busiest of 2,569 UK railway stations and (slightly) busier than Exeter St David’s.

DEVON COUNTY COUNCIL is not making sufficient progress with its children’s services since they were judged inadequate in January 2020 according to the latest Ofsted monitoring report which found that key areas still require significant change and serious issues remain.

The opening of MARSH BARTON RAILWAY STATION has been delayed yet again, to “this spring”, putting project completion more than six years behind schedule.

EXETER CHIEFS rugby club has reintroduced its offensive “tomahawk chop” chant during games at Sandy Park despite seeking to rehabilitate its reputation over misappropriation of Native American imagery.

The UNIVERSITY OF EXETER has submitted detailed plans for its 1,700 bed West Park redevelopment of 50,000m2 of student accommodation.

News
Exeter empty and second homes by council tax band October 2022 bar chart

PLANNING & PLACE

Exeter has more empty and second homes than built in city in past two years

Council tax premium proposals that aim to raise additional revenue from underused housing stock might also encourage return to residential occupancy.

University of Exeter students based at Streatham & St Luke's campuses 2021-22 & 2022-23 table

PLANNING & PLACE

30,000 students based at Exeter university campuses in 2022-23

Freedom of information request reveals significant drop on last year with postgraduate students accounting for 58% of fall in numbers.

Devon County Council headquarters at County Hall

DEMOCRACY & GOVERNANCE

Underperforming county council children's services to receive nearly half of proposed spending increases

Details of simultaneous £50 million 2023-24 spending reductions not yet published as finance director cites service delivery "re-prioritisation".

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Lottery graphic

COMMUNITY & SOCIETY

Council lottery operator to take cut from local charitable donations

Decision to promote gambling as "incentivised giving" plays down risks without assessing potential impacts or evidencing claimed benefits, disrupting relationships between community and voluntary sector organisations and supporters.

Exeter Development Fund workshop presentation October 2021

DEMOCRACY & GOVERNANCE

Exeter City Futures falsely claims development fund documents disclosed under FOI legislation

Senior council director puts company on collision course with Information Commissioner's Office as significant governance failings emerge after councillors and public kept in dark over Liveable Exeter financing scheme proposals.

Exeter City Council 2020-21 external audit report cover

DEMOCRACY & GOVERNANCE

Exeter City Living put council at "significant financial risk" after £2.2 million loss in first two years

Missing business plan, lack of transparency and conflicts of interest among senior council directors prompt board resignations and governance review at council-owned and funded company.

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Comment
Co-living - discover a new way to rent

PLANNING & PLACE

Council development levy changes are insufficiently evidenced and don't meet city infrastructure needs

Exeter City Council and Liveable Exeter partners impose faulty typology driven by policy objectives while ignoring new local plan, evidence base and statutory funding statement and excluding residential and retail charges from review.

Exeter city centre retail area map 2017 and 2022 CDRC data

CLIMATE & ENVIRONMENT

Is the grass really greener in Exeter city centre?

Academic research placing Exeter retail area at top of green space table was nationally reported, locally misrepresented then repurposed as booster fuel by local politicians overlooking study's social justice focus.

Exeter City Council outline draft local plan site allocations crop

PLANNING & PLACE

Will council seek investment zone status for Liveable Exeter sites?

Government growth plans combine tax breaks with planning deregulation, putting affordable housing provision and environmental protections at risk with little evidence that promised investment zone benefits would result.

All Comment
On our radar
All topics

ACCOUNTABILITY & TRANSPARENCY ACCOUNTABILITY & TRANSPARENCY ACCOUNTABILITY & TRANSPARENCY   AIR QUALITY AIR QUALITY AIR QUALITY   COP26 COP26 COP26   COVID-19 COVID-19 COVID-19   CITYPOINT CITYPOINT CITYPOINT   CLIFTON HILL SPORTS CENTRE CLIFTON HILL SPORTS CENTRE CLIFTON HILL SPORTS CENTRE   CLIMATE CRISIS CLIMATE CRISIS CLIMATE CRISIS   CO-LIVING CO-LIVING CO-LIVING   CONGESTION CONGESTION CONGESTION   COUNCIL TAX COUNCIL TAX COUNCIL TAX   CROWN ESTATE CROWN ESTATE CROWN ESTATE   CYCLING & WALKING CYCLING & WALKING CYCLING & WALKING   DEMOCRATIC DEFICIT DEMOCRATIC DEFICIT DEMOCRATIC DEFICIT   DEVON CARBON PLAN DEVON CARBON PLAN DEVON CARBON PLAN   DEVON COUNTY COUNCIL DEVON COUNTY COUNCIL DEVON COUNTY COUNCIL   DEVON PENSION FUND DEVON PENSION FUND DEVON PENSION FUND   EAST DEVON DISTRICT COUNCIL EAST DEVON DISTRICT COUNCIL EAST DEVON DISTRICT COUNCIL   EXETER AIRPORT EXETER AIRPORT EXETER AIRPORT   EXETER CATHEDRAL EXETER CATHEDRAL EXETER CATHEDRAL   EXETER CITY COUNCIL EXETER CITY COUNCIL EXETER CITY COUNCIL   EXETER CITY FUTURES EXETER CITY FUTURES EXETER CITY FUTURES   EXETER CITY LIVING EXETER CITY LIVING EXETER CITY LIVING   EXETER COLLEGE EXETER COLLEGE EXETER COLLEGE   EXETER CULTURE EXETER CULTURE EXETER CULTURE   EXETER DEVELOPMENT FUND EXETER DEVELOPMENT FUND EXETER DEVELOPMENT FUND   EXETER EXTINCTION REBELLION EXETER EXTINCTION REBELLION EXETER EXTINCTION REBELLION   EXETER LIVE BETTER EXETER LIVE BETTER EXETER LIVE BETTER   EXETER LOCAL PLAN EXETER LOCAL PLAN EXETER LOCAL PLAN   EXETER PHOENIX EXETER PHOENIX EXETER PHOENIX   EXETER PRIDE EXETER PRIDE EXETER PRIDE   EXETER SCIENCE PARK EXETER SCIENCE PARK EXETER SCIENCE PARK   EXETER ST DAVID'S EXETER ST DAVID'S EXETER ST DAVID'S   EXETER TRANSPORT STRATEGY EXETER TRANSPORT STRATEGY EXETER TRANSPORT STRATEGY   EXETER CITY CENTRE EXETER CITY CENTRE EXETER CITY CENTRE   FREEDOM OF INFORMATION FREEDOM OF INFORMATION FREEDOM OF INFORMATION   FRIDAYS FOR FUTURE EXETER FRIDAYS FOR FUTURE EXETER FRIDAYS FOR FUTURE EXETER   GENERAL ELECTIONS GENERAL ELECTIONS GENERAL ELECTIONS   GUILDHALL GUILDHALL GUILDHALL   HARLEQUINS HARLEQUINS HARLEQUINS   HEART OF THE SOUTH WEST LEP HEART OF THE SOUTH WEST LEP HEART OF THE SOUTH WEST LEP   HOUSING CRISIS HOUSING CRISIS HOUSING CRISIS   LGBTQIA+ LGBTQIA+ LGBTQIA+   LIVEABLE EXETER PLACE BOARD LIVEABLE EXETER PLACE BOARD LIVEABLE EXETER PLACE BOARD   LIVEABLE EXETER LIVEABLE EXETER LIVEABLE EXETER   LOCAL INDUSTRIAL STRATEGY LOCAL INDUSTRIAL STRATEGY LOCAL INDUSTRIAL STRATEGY   LOCAL ELECTIONS LOCAL ELECTIONS LOCAL ELECTIONS   MAKETANK MAKETANK MAKETANK   MARSH BARTON MARSH BARTON MARSH BARTON   MET OFFICE MET OFFICE MET OFFICE   MID DEVON DISTRICT COUNCIL MID DEVON DISTRICT COUNCIL MID DEVON DISTRICT COUNCIL   NET ZERO EXETER NET ZERO EXETER NET ZERO EXETER   NORTHERNHAY GARDENS NORTHERNHAY GARDENS NORTHERNHAY GARDENS   OXYGEN HOUSE OXYGEN HOUSE OXYGEN HOUSE   PARIS STREET PARIS STREET PARIS STREET   PARKING PARKING PARKING   PENINSULA TRANSPORT PENINSULA TRANSPORT PENINSULA TRANSPORT   PLANNING POLICY PLANNING POLICY PLANNING POLICY   PRINCESSHAY PRINCESSHAY PRINCESSHAY   PROPERTY DEVELOPMENT PROPERTY DEVELOPMENT PROPERTY DEVELOPMENT   PUBLIC CONSULTATION PUBLIC CONSULTATION PUBLIC CONSULTATION   PUBLIC HEALTH PUBLIC HEALTH PUBLIC HEALTH   PUBLIC REALM PUBLIC REALM PUBLIC REALM   PUBLIC TRANSPORT PUBLIC TRANSPORT PUBLIC TRANSPORT   RAMM RAMM RAMM   REFUSE & RECYCLING REFUSE & RECYCLING REFUSE & RECYCLING   RETROFIT RETROFIT RETROFIT   RIVERSIDE VALLEY PARK RIVERSIDE VALLEY PARK RIVERSIDE VALLEY PARK   ROYAL DEVON NHS TRUST ROYAL DEVON NHS TRUST ROYAL DEVON NHS TRUST   SIDWELL STREET SIDWELL STREET SIDWELL STREET   SOUTH WEST EXETER EXTENSION SOUTH WEST EXETER EXTENSION SOUTH WEST EXETER EXTENSION   SOUTH WEST WATER SOUTH WEST WATER SOUTH WEST WATER   SOUTHERNHAY SOUTHERNHAY SOUTHERNHAY   SPORT ENGLAND LOCAL DELIVERY PILOT SPORT ENGLAND LOCAL DELIVERY PILOT SPORT ENGLAND LOCAL DELIVERY PILOT   ST SIDWELL'S COMMUNITY CENTRE ST SIDWELL'S COMMUNITY CENTRE ST SIDWELL'S COMMUNITY CENTRE   ST SIDWELL'S POINT ST SIDWELL'S POINT ST SIDWELL'S POINT   STAGECOACH SOUTH WEST STAGECOACH SOUTH WEST STAGECOACH SOUTH WEST   STUDENT ACCOMMODATION STUDENT ACCOMMODATION STUDENT ACCOMMODATION   TEIGNBRIDGE DISTRICT COUNCIL TEIGNBRIDGE DISTRICT COUNCIL TEIGNBRIDGE DISTRICT COUNCIL   UNIVERSITY OF EXETER UNIVERSITY OF EXETER UNIVERSITY OF EXETER  

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