Legal

Corrections & Complaints

Corrections

Exeter Observer Limited strives to maintain high standards of accuracy in its publishing.

However if you think you have identified something that is not correct or needs clarification please let us know in the first instance by writing to .

Please include:

  • the name and date of the article in question and the URL link to the website version of the article
  • a note explaining what you think needs correction or clarification with clear reference to any specific relevant words or phrases in the article
  • reference(s) to evidence that substantiates the proposed correction or clarification, where appropriate.

When a correction or clarification is needed, we will endeavour to update the website without delay, subject to the availability of editorial staff.

In any case we will aim to respond to all such correspondence within two working days.

Complaints

Exeter Observer Limited is a member of IMPRESS: The Independent Monitor of the Press and is committed to working within and adhering to the IMPRESS Standards Code (“the Code”).

However, if you consider us to have breached the Code and wish to make a complaint, please write to us at .

What can I complain about?

We can look into complaints about items we have published which are in our control and can only deal with complaints which relate to an alleged breach of the standards set out in the Code.

Who can complain?

We can only deal with your complaint if you are:

  • personally and directly affected by an alleged breach of the Code
  • a representative group affected by an alleged breach of the Code, where there is public interest in your complaint
  • a third party seeking to ensure accuracy of published information.

How do I complain?

You must include all of the following information for your complaint to be considered:

Your name and email address (please also provide your postal address or telephone number if you wish to be contacted in this way).

If the complaint is about an article it must include:

  • the name and date of the specific article being complained about and the URL link to the web version of the article.
  • a written account of what is being complained about with clear reference made to (i) any specific words or phrases in the article that are relevant to the complaint; and (ii) any clauses of the Code that the complainant believes to have been breached.
  • The desired outcome or remedy sought by the complainant (e.g. correction, private apology, published apology, removal of the article, or other action).

If the complaint is about the conduct or behaviour of an employee or contributor to Exeter Observer Limited, it must include:

  • the name(s) of the individual(s) being complained about (if known), or any other information which may identify the individual(s).
  • a written account of what is being complained about with clear reference made to (i) the nature of the behaviour or conduct being complained about including any relevant times, dates, correspondence or other evidence to support the complaint; and (ii) any clauses of the Code that the complainant believes to have been breached.
  • The desired outcome(s) or remedy sought by the complainant (e.g. correction, private apology, published apology, removal of the article, or other action).

Relevant clauses of the Code are:

  1. Accuracy
  2. Attribution & Plagiarism
  3. Children
  4. Discrimination
  5. Harassment
  6. Justice
  7. Privacy
  8. Sources
  9. Suicide
  10. Transparency

You can download the IMPRESS Standards Code with accompanying guidance or view both online.

Complaints process

We will acknowledge your complaint by e-mail or in writing within 7 calendar days and will normally respond to your compliant with a final decision letter within 21 calendar days. If we uphold your complaint, we will tell you the remedial actions we have taken.

If at any stage of a complaint we do not hear back from the complainant within 21 calendar days, we will consider the complaint satisfied and closed.

Complaints are recorded and submitted to IMPRESS for publication in their annual report.

If you are not satisfied with the final response to your complaint, or if you do not hear from us within 21 calendar days of submitting your complaint, then you can refer your complaint to our independent regulator IMPRESS in accordance with its regulatory scheme at the following address:

IMPRESS - The Independent Monitor for the Press CIC, 16-18 New Bridge Street, London EC4V 6AG, 020 3325 4288, complaints@impress.press

Further information regarding submitting a complaint to IMPRESS can be found in their Complaints FAQ.

Recent headlines
Recent headlines
Electoral Commission voting options graphic

When, where and how to vote in the 2024 Exeter local elections

Auditor value for money arrangements recommendations summary chart

Auditor broadens inquiry to include Exeter City Futures and ex-CEO secondment to liquidated company

Devon County Council SEND spending 2019-20 to 2024-25 bar chart

SEND deficit deal demands £50m budget cuts, £13m asset sales and use of £20m financial reserves

Devon & Torbay Combined County Authority governance structure diagram

Devon devolution deal to create unaccountable local government layer for paltry £16 million payoff

Exeter St Thomas station

Access for all? Mobility-impaired passengers still cannot catch their train from some Exeter stations

Recent stories
Electoral Commission voting options graphic

BRIEFINGS  ⁄  DEMOCRACY & GOVERNANCE

When, where and how to vote in the 2024 Exeter local elections

Our guide to casting your ballot in person, by post and by proxy as well as voter ID requirements and new regulations for postal votes.

Auditor value for money arrangements recommendations summary chart

ANALYSIS  ⁄  DEMOCRACY & GOVERNANCE

Auditor broadens inquiry to include Exeter City Futures and ex-CEO secondment to liquidated company

More 'significant weaknesses' found in city council governance and financial and performance management arrangements while St Sidwell's Point valued at £7 million less than build cost and £370,000 ex-CEO final year pay and benefits confirmed.

Devon County Council SEND spending 2019-20 to 2024-25 bar chart

NEWS  ⁄  COMMUNITY & SOCIETY

SEND deficit deal demands £50m budget cuts, £13m asset sales and use of £20m financial reserves

Department for Education to contribute £95 million over nine years, but terms of deal require Devon County Council to break even on SEND within two years despite five years of multi-million pound overspends.

Devon & Torbay Combined County Authority governance structure diagram

COMMENT  ⁄  DEMOCRACY & GOVERNANCE

Devon devolution deal to create unaccountable local government layer for paltry £16 million payoff

Democratic deficit to increase as city and district councils lose control over housing and prosperity funding and transport policy powers moved out of reach, while county council plans to approve deal irrespective of public consultation outcome.

Exeter St Thomas station

COMMENT  ⁄  TRANSPORT & MOBILITY

Access for all? Mobility-impaired passengers still cannot catch their train from some Exeter stations

National railway accessibility policies fail to deliver local transport network access as Exeter St Thomas station improvement funding bid decision awaited.

On Our Radar
More stories
Wonford Community Wellbeing Hub option seven plan crop

ANALYSIS  ⁄  COMMUNITY & SOCIETY

£1+ million for Wonford community hub project development but £7 million build finance not yet found

City council presented £750,000 'feasibility proposal' as progression of existing plans despite having to start again after three years to cut costs, with Exeter City Living awarded £550,000 project contract.

Proposed Heavitree Road bus lane bus priority signals

NEWS  ⁄  TRANSPORT & MOBILITY

Bus corridor consultation presents more incremental changes to Exeter road network

£2.4 million Heavitree and Pinhoe Road 'upgrades' have 'potential for an approximate four-minute journey time saving' at peak times along length of each corridor.

Southgate development site heritage map

NEWS  ⁄  PLANNING & PLACE

Secretary of State overturns council decision to waive Southgate site Environmental Impact Assessment

Proposals for up to 200 flats in high-rise tower blocks have potentially significant impacts on Exe Estuary avian flightpaths, Exeter Cathedral skyline, listed buildings and ancient city walls placing protected landscapes and heritage assets at risk.

Devon County Council 2023-24 vs 2024-25 service delivery budgets bar graph

ANALYSIS  ⁄  DEMOCRACY & GOVERNANCE

£50 million county council 2024-25 service delivery cuts concealed by £93 million costs increases

Figures essentially unaffected by budget scrutiny process during which councillors sought details of where and how cuts would fall but received few proper answers.

Stagecoach subsidiary operating companies 2022-23 pre-tax profits bar chart

ANALYSIS  ⁄  TRANSPORT & MOBILITY

Stagecoach South West posts largest losses in sector despite greatest growth in journey numbers

Lowest year on year revenue rise compounded by above average staffing costs increase as £2 bus fare cap continues to prop up passenger demand.

Liveable Exeter Placemaking Charter cover image

ANALYSIS  ⁄  PLANNING & PLACE

Liveable Exeter Placemaking Charter consultation skewed towards only one of five 'core tools'

Private developers' forum and other major components of new charter not mentioned in council communications, but transparency and new 'culture of openness' to 'help build trust in the planning system' emphasised throughout.

Spotlight
All topics

ACCOUNTABILITY & TRANSPARENCY ACCOUNTABILITY & TRANSPARENCY ACCOUNTABILITY & TRANSPARENCY   ACCOUNTABILITY & TRANSPARENCY ACCOUNTABILITY & TRANSPARENCY ACCOUNTABILITY & TRANSPARENCY   AIR QUALITY AIR QUALITY AIR QUALITY   COP26 COP26 COP26   COVID-19 COVID-19 COVID-19   CITYPOINT CITYPOINT CITYPOINT   CLIFTON HILL SPORTS CENTRE CLIFTON HILL SPORTS CENTRE CLIFTON HILL SPORTS CENTRE   CLIMATE CRISIS CLIMATE CRISIS CLIMATE CRISIS   CO-LIVING CO-LIVING CO-LIVING   COMMUNITY INFRASTRUCTURE LEVY COMMUNITY INFRASTRUCTURE LEVY COMMUNITY INFRASTRUCTURE LEVY   CONGESTION CONGESTION CONGESTION   COUNCIL TAX COUNCIL TAX COUNCIL TAX   CROWN ESTATE CROWN ESTATE CROWN ESTATE   CYCLING & WALKING CYCLING & WALKING CYCLING & WALKING   DEMOCRATIC DEFICIT DEMOCRATIC DEFICIT DEMOCRATIC DEFICIT   DEVON & CORNWALL POLICE DEVON & CORNWALL POLICE DEVON & CORNWALL POLICE   DEVON CARBON PLAN DEVON CARBON PLAN DEVON CARBON PLAN   DEVON COUNTY COUNCIL DEVON COUNTY COUNCIL DEVON COUNTY COUNCIL   DEVON PENSION FUND DEVON PENSION FUND DEVON PENSION FUND   EAST DEVON DISTRICT COUNCIL EAST DEVON DISTRICT COUNCIL EAST DEVON DISTRICT COUNCIL   EXETER AIRPORT EXETER AIRPORT EXETER AIRPORT   EXETER CANAL & QUAY TRUST EXETER CANAL & QUAY TRUST EXETER CANAL & QUAY TRUST   EXETER CATHEDRAL EXETER CATHEDRAL EXETER CATHEDRAL   EXETER CHIEFS EXETER CHIEFS EXETER CHIEFS   EXETER CITY COUNCIL EXETER CITY COUNCIL EXETER CITY COUNCIL   EXETER CITY FUTURES EXETER CITY FUTURES EXETER CITY FUTURES   EXETER CITY LIVING EXETER CITY LIVING EXETER CITY LIVING   EXETER CLIMATE ACTION HUB EXETER CLIMATE ACTION HUB EXETER CLIMATE ACTION HUB   EXETER COLLEGE EXETER COLLEGE EXETER COLLEGE   EXETER CULTURE EXETER CULTURE EXETER CULTURE   EXETER DEVELOPMENT FUND EXETER DEVELOPMENT FUND EXETER DEVELOPMENT FUND   EXETER LIVE BETTER EXETER LIVE BETTER EXETER LIVE BETTER   EXETER LOCAL PLAN EXETER LOCAL PLAN EXETER LOCAL PLAN   EXETER PHOENIX EXETER PHOENIX EXETER PHOENIX   EXETER PRIDE EXETER PRIDE EXETER PRIDE   EXETER SCIENCE PARK EXETER SCIENCE PARK EXETER SCIENCE PARK   EXETER ST DAVID'S EXETER ST DAVID'S EXETER ST DAVID'S   EXETER CITY CENTRE EXETER CITY CENTRE EXETER CITY CENTRE   EXTINCTION REBELLION EXETER EXTINCTION REBELLION EXETER EXTINCTION REBELLION EXETER   FREEDOM OF INFORMATION FREEDOM OF INFORMATION FREEDOM OF INFORMATION   FRIDAYS FOR FUTURE EXETER FRIDAYS FOR FUTURE EXETER FRIDAYS FOR FUTURE EXETER   GENERAL ELECTIONS GENERAL ELECTIONS GENERAL ELECTIONS   GUILDHALL GUILDHALL GUILDHALL   HARLEQUINS HARLEQUINS HARLEQUINS   HEART OF THE SOUTH WEST LEP HEART OF THE SOUTH WEST LEP HEART OF THE SOUTH WEST LEP   HOUSING CRISIS HOUSING CRISIS HOUSING CRISIS   LGBTQIA+ LGBTQIA+ LGBTQIA+   LIBRARIES UNLIMITED LIBRARIES UNLIMITED LIBRARIES UNLIMITED   LIVEABLE EXETER PLACE BOARD LIVEABLE EXETER PLACE BOARD LIVEABLE EXETER PLACE BOARD   LIVEABLE EXETER LIVEABLE EXETER LIVEABLE EXETER   LOCAL INDUSTRIAL STRATEGY LOCAL INDUSTRIAL STRATEGY LOCAL INDUSTRIAL STRATEGY   LOCAL ELECTIONS LOCAL ELECTIONS LOCAL ELECTIONS   MAKETANK MAKETANK MAKETANK   MARSH BARTON MARSH BARTON MARSH BARTON   MET OFFICE MET OFFICE MET OFFICE   MID DEVON DISTRICT COUNCIL MID DEVON DISTRICT COUNCIL MID DEVON DISTRICT COUNCIL   NET ZERO EXETER NET ZERO EXETER NET ZERO EXETER   NORTHERNHAY GARDENS NORTHERNHAY GARDENS NORTHERNHAY GARDENS   OXYGEN HOUSE OXYGEN HOUSE OXYGEN HOUSE   PARIS STREET PARIS STREET PARIS STREET   PARKING PARKING PARKING   PENINSULA TRANSPORT PENINSULA TRANSPORT PENINSULA TRANSPORT   PLANNING POLICY PLANNING POLICY PLANNING POLICY   PRINCESSHAY PRINCESSHAY PRINCESSHAY   PROPERTY DEVELOPMENT PROPERTY DEVELOPMENT PROPERTY DEVELOPMENT   PUBLIC CONSULTATION PUBLIC CONSULTATION PUBLIC CONSULTATION   PUBLIC HEALTH PUBLIC HEALTH PUBLIC HEALTH   PUBLIC PARKS PUBLIC PARKS PUBLIC PARKS   PUBLIC REALM PUBLIC REALM PUBLIC REALM   PUBLIC TRANSPORT PUBLIC TRANSPORT PUBLIC TRANSPORT   RAMM RAMM RAMM   REFUSE & RECYCLING REFUSE & RECYCLING REFUSE & RECYCLING   RETROFIT RETROFIT RETROFIT   ROYAL DEVON NHS TRUST ROYAL DEVON NHS TRUST ROYAL DEVON NHS TRUST   SIDWELL STREET SIDWELL STREET SIDWELL STREET   SOUTH WEST EXETER EXTENSION SOUTH WEST EXETER EXTENSION SOUTH WEST EXETER EXTENSION   SOUTH WEST WATER SOUTH WEST WATER SOUTH WEST WATER   SOUTHERNHAY SOUTHERNHAY SOUTHERNHAY   SPORT ENGLAND LOCAL DELIVERY PILOT SPORT ENGLAND LOCAL DELIVERY PILOT SPORT ENGLAND LOCAL DELIVERY PILOT   ST JAMES NEIGHBOURHOOD PLAN ST JAMES NEIGHBOURHOOD PLAN ST JAMES NEIGHBOURHOOD PLAN   ST SIDWELL'S COMMUNITY CENTRE ST SIDWELL'S COMMUNITY CENTRE ST SIDWELL'S COMMUNITY CENTRE   ST SIDWELL'S POINT ST SIDWELL'S POINT ST SIDWELL'S POINT   STAGECOACH SOUTH WEST STAGECOACH SOUTH WEST STAGECOACH SOUTH WEST   STUDENT ACCOMMODATION STUDENT ACCOMMODATION STUDENT ACCOMMODATION   TEIGNBRIDGE DISTRICT COUNCIL TEIGNBRIDGE DISTRICT COUNCIL TEIGNBRIDGE DISTRICT COUNCIL   TRANSPORT POLICY TRANSPORT POLICY TRANSPORT POLICY   UNIVERSITY OF EXETER UNIVERSITY OF EXETER UNIVERSITY OF EXETER   WATER LANE WATER LANE WATER LANE  

More stories