Corrections & Complaints

Corrections

Exeter Observer Limited strives to maintain high standards of accuracy in its publishing.

However if you think you have identified something that is not correct or needs clarification please let us know in the first instance by writing to .

Please include:

  • the name and date of the article in question and the URL link to the website version of the article
  • a note explaining what you think needs correction or clarification with clear reference to any specific relevant words or phrases in the article
  • reference(s) to evidence that substantiates the proposed correction or clarification, where appropriate.

When a correction or clarification is needed, we will endeavour to update the website without delay, subject to the availability of editorial staff.

In any case we will aim to respond to all such correspondence within two working days.

Complaints

Exeter Observer Limited is a member of IMPRESS: The Independent Monitor of the Press and is committed to working within and adhering to the IMPRESS Standards Code (“the Code”).

However, if you consider us to have breached the Code and wish to make a complaint, please write to us at .

What can I complain about?

We can look into complaints about items we have published which are in our control and can only deal with complaints which relate to an alleged breach of the standards set out in the Code.

Who can complain?

We can only deal with your complaint if you are:

  • personally and directly affected by an alleged breach of the Code
  • a representative group affected by an alleged breach of the Code, where there is public interest in your complaint
  • a third party seeking to ensure accuracy of published information.

How do I complain?

You must include all of the following information for your complaint to be considered:

Your name and email address (please also provide your postal address or telephone number if you wish to be contacted in this way).

If the complaint is about an article it must include:

  • the name and date of the specific article being complained about and the URL link to the web version of the article.
  • a written account of what is being complained about with clear reference made to (i) any specific words or phrases in the article that are relevant to the complaint; and (ii) any clauses of the Code that the complainant believes to have been breached.
  • The desired outcome or remedy sought by the complainant (e.g. correction, private apology, published apology, removal of the article, or other action).

If the complaint is about the conduct or behaviour of an employee or contributor to Exeter Observer Limited, it must include:

  • the name(s) of the individual(s) being complained about (if known), or any other information which may identify the individual(s).
  • a written account of what is being complained about with clear reference made to (i) the nature of the behaviour or conduct being complained about including any relevant times, dates, correspondence or other evidence to support the complaint; and (ii) any clauses of the Code that the complainant believes to have been breached.
  • The desired outcome(s) or remedy sought by the complainant (e.g. correction, private apology, published apology, removal of the article, or other action).

Relevant clauses of the Code are:

  1. Accuracy
  2. Attribution & Plagiarism
  3. Children
  4. Discrimination
  5. Harassment
  6. Justice
  7. Privacy
  8. Sources
  9. Suicide
  10. Transparency

You can download the IMPRESS Standards Code and guidance on the IMPRESS Standards Code or you can view both online.

Complaints process

We will acknowledge your complaint by e-mail or in writing within 7 calendar days and will normally respond to your compliant with a final decision letter within 21 calendar days. If we uphold your complaint, we will tell you the remedial actions we have taken.

If at any stage of a complaint we do not hear back from the complainant within 21 calendar days, we will consider the complaint satisfied and closed.

Complaints are recorded and submitted to IMPRESS for publication in their annual report.

If you are not satisfied with the final response to your complaint, or if you do not hear from us within 21 calendar days of submitting your complaint, then you can refer your complaint to our independent regulator IMPRESS in accordance with its regulatory scheme at the following address:

IMPRESS: The Independent Monitor for the Press CIC, 16-18 New Bridge Street, London EC4V 6AG, 020 3325 4288, complaints@impress.press

Further information regarding submitting a complaint to IMPRESS can be found in their Complaints FAQ.

Recent stories
Exeter City Council 2022 annual meeting 17 May 2022

ANALYSIS  ⁄  DEMOCRACY & GOVERNANCE

Labour councillors appointed to all fourteen city council committee chairs at annual meeting

Council leader falsely claims "overwhelming majority" voted Labour in Exeter local elections while circumvention of council decision-making scrutiny continues.

Exeter City Council party seat distribution after 2022 local elections

ANALYSIS  ⁄  DEMOCRACY & GOVERNANCE

Greens take three seats from Labour so Progressive Group replaces Conservatives as official opposition

Conservative loss in Topsham among significant vote share changes in 2022 Exeter City Council elections suggesting city's political landscape in flux.

2022-23 band D council tax charges ranges (England)

ANALYSIS  ⁄  DEMOCRACY & GOVERNANCE

Do Exeter Labour election campaign claims stand up to scrutiny? Coda: Council tax

The last part of our 2022 local elections series is a coda examining Exeter Labour's claim that the city has one of the lowest rates of council tax in the country.

2022 Exeter local elections guide graphic

ANALYSIS  ⁄  DEMOCRACY & GOVERNANCE

2022 Exeter local elections guide

City council elections take place on Thursday 5 May. Our essential guide highlights who's standing where, wards to watch and what the results might look like and mean. We also outline their context and explain when, where and how to vote.

Climate delay discourse typology

ANALYSIS  ⁄  CLIMATE & ENVIRONMENT

Do Exeter Labour election campaign claims stand up to scrutiny? Part III: Climate & environment

The third in our 2022 local elections series examines Exeter Labour claims about climate crisis leadership, renewable energy, recycling, retrofitting and development standards as well as decisions to scrap council and city decarbonisation goals.

Exeter city councillors with low attendance levels during 2021-22 - stacked bar graph

ANALYSIS  ⁄  DEMOCRACY & GOVERNANCE

Low attendance levels among some councillors mean Exeter electors get varying value for their votes

As part of our 2022 Exeter local elections coverage we have assessed the past year's attendance figures for public council meetings as a measure of councillor commitment to their constituents.

Recent stories
Exeter City Council 2022 annual meeting 17 May 2022

Labour councillors appointed to all fourteen city council committee chairs at annual meeting

Exeter City Council party seat distribution after 2022 local elections

Greens take three seats from Labour so Progressive Group replaces Conservatives as official opposition

2022-23 band D council tax charges ranges (England)

Do Exeter Labour election campaign claims stand up to scrutiny? Coda: Council tax

2022 Exeter local elections guide graphic

2022 Exeter local elections guide

Climate delay discourse typology

Do Exeter Labour election campaign claims stand up to scrutiny? Part III: Climate & environment


Help power our public interest journalism

News
Net Zero Exeter 2030 plan cover edit

Exeter City Council abandons city 2030 decarbonisation "ambition"

Unannounced decision to exclude scope 3 emissions constituting around 43% of Exeter's carbon footprint from "net zero" plans effectively ensures city will not meet its decarbonisation goals.

Exeter Ukrainian refugee support hub Conversation Café

Ukrainian refugee support hub opens in Exeter city centre

Conversation Café pop-up offers information, resources, events and meeting space to help cut through the confusion surrounding the Homes for Ukraine scheme and enable Devon's response to the crisis.

Individual overseas ownership of Exeter property titles 2010 to 2021 bar chart

Individual overseas ownership of Exeter property triples in ten years

350% rise greater than in Kensington & Chelsea and Westminster, increasing housing costs, reducing home ownership levels and harming housing affordability.

Analysis
Exeter City Council 2022 annual meeting 17 May 2022

Labour councillors appointed to all fourteen city council committee chairs at annual meeting

Council leader falsely claims "overwhelming majority" voted Labour in Exeter local elections while circumvention of council decision-making scrutiny continues.

Exeter City Council party seat distribution after 2022 local elections

Greens take three seats from Labour so Progressive Group replaces Conservatives as official opposition

Conservative loss in Topsham among significant vote share changes in 2022 Exeter City Council elections suggesting city's political landscape in flux.

2022-23 band D council tax charges ranges (England)

Do Exeter Labour election campaign claims stand up to scrutiny? Coda: Council tax

The last part of our 2022 local elections series is a coda examining Exeter Labour's claim that the city has one of the lowest rates of council tax in the country.

Comment
Cargo bike carrying kids in Exeter

If you think electric vehicles are the answer, you're asking the wrong question

Mike Walton of Exeter Cycling Campaign says we shouldn't be seduced by the motoring lobby into believing that electric cars can create the future we and our children need.

Net Zero Exeter logo

Is Exeter City Council going to abandon its Net Zero 2030 target?

Review suggests alignment with Devon Carbon Plan, currently aimed at 50% reduction in carbon emissions by 2030 and net zero by 2050, citing "technical and financial challenges ahead", although change in policy would require decision by councillors after 6 May local elections.

Centre for Cities Exeter City Monitor graphic

Selective use of statistics presents an unbalanced account of Exeter's economic & environmental status

Exeter City Council's Chief Executive uses statistics to show the city in a good light, but in doing so presents a picture which omits important information about the city's true position.

All topics

ACCOUNTABILITY & TRANSPARENCY ACCOUNTABILITY & TRANSPARENCY ACCOUNTABILITY & TRANSPARENCY   AFFORDABILITY AFFORDABILITY AFFORDABILITY   AIR QUALITY AIR QUALITY AIR QUALITY   ALPHINGTON & COWICK ALPHINGTON & COWICK ALPHINGTON & COWICK   ALPHINGTON ALPHINGTON ALPHINGTON   BONHAY MEADOWS BONHAY MEADOWS BONHAY MEADOWS   CLIFTON HILL SPORTS CENTRE CLIFTON HILL SPORTS CENTRE CLIFTON HILL SPORTS CENTRE   COP26 COP26 COP26   COVID-19 COVID-19 COVID-19   CITYPOINT CITYPOINT CITYPOINT   CLIFTON HILL SPORTS CENTRE CLIFTON HILL SPORTS CENTRE CLIFTON HILL SPORTS CENTRE   CLIMATE CRISIS CLIMATE CRISIS CLIMATE CRISIS   CO-LIVING CO-LIVING CO-LIVING   CONGESTION CONGESTION CONGESTION   COUNCIL TAX COUNCIL TAX COUNCIL TAX   COVERING CLIMATE NOW COVERING CLIMATE NOW COVERING CLIMATE NOW   CROWN ESTATE CROWN ESTATE CROWN ESTATE   CYCLING & WALKING CYCLING & WALKING CYCLING & WALKING   DEMOCRATIC DEFICIT DEMOCRATIC DEFICIT DEMOCRATIC DEFICIT   DEVON & CORNWALL POLICE & CRIME COMMISSIONER DEVON & CORNWALL POLICE & CRIME COMMISSIONER DEVON & CORNWALL POLICE & CRIME COMMISSIONER   DEVON CARBON PLAN DEVON CARBON PLAN DEVON CARBON PLAN   DEVON COUNTY COUNCIL DEVON COUNTY COUNCIL DEVON COUNTY COUNCIL   DEVON GREEN NEW DEAL DEVON GREEN NEW DEAL DEVON GREEN NEW DEAL   DEVON PENSION FUND DEVON PENSION FUND DEVON PENSION FUND   DURYARD & ST. JAMES DURYARD & ST. JAMES DURYARD & ST. JAMES   EAST DEVON DISTRICT COUNCIL EAST DEVON DISTRICT COUNCIL EAST DEVON DISTRICT COUNCIL   ELECTRIC VEHICLES ELECTRIC VEHICLES ELECTRIC VEHICLES   EXE ESTUARY EXE ESTUARY EXE ESTUARY   EXETER AIRPORT EXETER AIRPORT EXETER AIRPORT   EXETER CANAL AND QUAY TRUST EXETER CANAL AND QUAY TRUST EXETER CANAL AND QUAY TRUST   EXETER CATHEDRAL EXETER CATHEDRAL EXETER CATHEDRAL   EXETER CITY COUNCIL EXETER CITY COUNCIL EXETER CITY COUNCIL   EXETER CITY FUTURES EXETER CITY FUTURES EXETER CITY FUTURES   EXETER CITY LIVING EXETER CITY LIVING EXETER CITY LIVING   EXETER CIVIC SOCIETY EXETER CIVIC SOCIETY EXETER CIVIC SOCIETY   EXETER COLLEGE EXETER COLLEGE EXETER COLLEGE   EXETER CULTURE EXETER CULTURE EXETER CULTURE   EXETER CUSTOM HOUSE EXETER CUSTOM HOUSE EXETER CUSTOM HOUSE   EXETER DEVELOPMENT FUND EXETER DEVELOPMENT FUND EXETER DEVELOPMENT FUND   EXETER EXTINCTION REBELLION EXETER EXTINCTION REBELLION EXETER EXTINCTION REBELLION   EXETER LIVE BETTER EXETER LIVE BETTER EXETER LIVE BETTER   EXETER LOCAL PLAN EXETER LOCAL PLAN EXETER LOCAL PLAN   EXETER PHOENIX EXETER PHOENIX EXETER PHOENIX   EXETER PRIDE EXETER PRIDE EXETER PRIDE   EXETER SCIENCE PARK EXETER SCIENCE PARK EXETER SCIENCE PARK   EXETER SHIP CANAL EXETER SHIP CANAL EXETER SHIP CANAL   EXETER ST. DAVID'S EXETER ST. DAVID'S EXETER ST. DAVID'S   EXETER TRANSPORT STRATEGY EXETER TRANSPORT STRATEGY EXETER TRANSPORT STRATEGY   EXETER UCU EXETER UCU EXETER UCU   EXETER CITY CENTRE EXETER CITY CENTRE EXETER CITY CENTRE   EXWICK EXWICK EXWICK   FOSSIL FUEL DIVESTMENT FOSSIL FUEL DIVESTMENT FOSSIL FUEL DIVESTMENT   FREEDOM OF INFORMATION FREEDOM OF INFORMATION FREEDOM OF INFORMATION   FRIDAYS FOR FUTURE EXETER FRIDAYS FOR FUTURE EXETER FRIDAYS FOR FUTURE EXETER   GENERAL ELECTIONS GENERAL ELECTIONS GENERAL ELECTIONS   GUILDHALL GUILDHALL GUILDHALL   HARLEQUINS HARLEQUINS HARLEQUINS   HEART OF THE SOUTH WEST LEP HEART OF THE SOUTH WEST LEP HEART OF THE SOUTH WEST LEP   HEAVITREE & WHIPTON BARTON HEAVITREE & WHIPTON BARTON HEAVITREE & WHIPTON BARTON   HEAVITREE HEAVITREE HEAVITREE   HOUSES IN MULTIPLE OCCUPATION HOUSES IN MULTIPLE OCCUPATION HOUSES IN MULTIPLE OCCUPATION   HOUSING HOUSING HOUSING   LGBTQIA+ LGBTQIA+ LGBTQIA+   LIVEABLE EXETER PLACE BOARD LIVEABLE EXETER PLACE BOARD LIVEABLE EXETER PLACE BOARD   LIVEABLE EXETER LIVEABLE EXETER LIVEABLE EXETER   LOCAL INDUSTRIAL STRATEGY LOCAL INDUSTRIAL STRATEGY LOCAL INDUSTRIAL STRATEGY   LOCAL ELECTIONS LOCAL ELECTIONS LOCAL ELECTIONS   MAKETANK MAKETANK MAKETANK   MARSH BARTON MARSH BARTON MARSH BARTON   MET OFFICE MET OFFICE MET OFFICE   MID DEVON DISTRICT COUNCIL MID DEVON DISTRICT COUNCIL MID DEVON DISTRICT COUNCIL   MINCINGLAKE & WHIPTON BARTON MINCINGLAKE & WHIPTON BARTON MINCINGLAKE & WHIPTON BARTON   MINCINGLAKE & WHIPTON MINCINGLAKE & WHIPTON MINCINGLAKE & WHIPTON   MOUNT RADFORD LAWN MOUNT RADFORD LAWN MOUNT RADFORD LAWN   NET ZERO EXETER NET ZERO EXETER NET ZERO EXETER   NEWTOWN & ST. LEONARD'S NEWTOWN & ST. LEONARD'S NEWTOWN & ST. LEONARD'S   NORTHERNHAY GARDENS NORTHERNHAY GARDENS NORTHERNHAY GARDENS   OXYGEN HOUSE OXYGEN HOUSE OXYGEN HOUSE   PARIS STREET PARIS STREET PARIS STREET   PARKING PARKING PARKING   PASSIVHAUS PASSIVHAUS PASSIVHAUS   PENINSULA RAIL TASK FORCE PENINSULA RAIL TASK FORCE PENINSULA RAIL TASK FORCE   PENINSULA TRANSPORT PENINSULA TRANSPORT PENINSULA TRANSPORT   PENNSYLVANIA PENNSYLVANIA PENNSYLVANIA   PINHOE PINHOE PINHOE   PLANNING POLICY PLANNING POLICY PLANNING POLICY   PRINCESSHAY PRINCESSHAY PRINCESSHAY   PRIORY PRIORY PRIORY   PROPERTY DEVELOPMENT PROPERTY DEVELOPMENT PROPERTY DEVELOPMENT   PUBLIC CONSULTATION PUBLIC CONSULTATION PUBLIC CONSULTATION   PUBLIC HEALTH PUBLIC HEALTH PUBLIC HEALTH   PUBLIC REALM PUBLIC REALM PUBLIC REALM   PUBLIC TOILETS PUBLIC TOILETS PUBLIC TOILETS   PURPOSE BUILT STUDENT ACCOMMODATION PURPOSE BUILT STUDENT ACCOMMODATION PURPOSE BUILT STUDENT ACCOMMODATION   RAMM RAMM RAMM   REFUSE & RECYCLING REFUSE & RECYCLING REFUSE & RECYCLING   RETROFIT RETROFIT RETROFIT   RIVERSIDE VALLEY PARK RIVERSIDE VALLEY PARK RIVERSIDE VALLEY PARK   ROYAL DEVON & EXETER NHS TRUST ROYAL DEVON & EXETER NHS TRUST ROYAL DEVON & EXETER NHS TRUST   SIDWELL STREET SIDWELL STREET SIDWELL STREET   SOUTH WEST EXETER EXTENSION SOUTH WEST EXETER EXTENSION SOUTH WEST EXETER EXTENSION   SOUTH WEST WATER SOUTH WEST WATER SOUTH WEST WATER   SOUTHERNHAY SOUTHERNHAY SOUTHERNHAY   SPORT ENGLAND LOCAL DELIVERY PILOT SPORT ENGLAND LOCAL DELIVERY PILOT SPORT ENGLAND LOCAL DELIVERY PILOT   ST. DAVID'S ST. DAVID'S ST. DAVID'S   ST. LOYE'S ST. LOYE'S ST. LOYE'S   ST. SIDWELL'S COMMUNITY CENTRE ST. SIDWELL'S COMMUNITY CENTRE ST. SIDWELL'S COMMUNITY CENTRE   ST. SIDWELL'S POINT ST. SIDWELL'S POINT ST. SIDWELL'S POINT   ST. THOMAS ST. THOMAS ST. THOMAS   STAGECOACH SOUTH WEST STAGECOACH SOUTH WEST STAGECOACH SOUTH WEST   TEIGNBRIDGE DISTRICT COUNCIL TEIGNBRIDGE DISTRICT COUNCIL TEIGNBRIDGE DISTRICT COUNCIL   TOPSHAM TOPSHAM TOPSHAM   UNESCO CITY OF LITERATURE UNESCO CITY OF LITERATURE UNESCO CITY OF LITERATURE   UNIVERSITY OF EXETER UNIVERSITY OF EXETER UNIVERSITY OF EXETER   YOUTH STRIKE 4 CLIMATE YOUTH STRIKE 4 CLIMATE YOUTH STRIKE 4 CLIMATE  

More stories