When & why is information collected?
We obtain information about you when you contact us via the contact form on this website or by other means including email and telephone, when you use this website, when you subscribe to its newsletter and when you subscribe to membership and/or share offers.
We collect information to allow us to meet our obligations to members, stakeholders and partners, to respond to enquiries and to fulfil our aims and objects for the benefit of the community as laid out in our governing documents as registered by the Financial Conduct Authority.
What information is collected & how is it used?
We collect the name, email address and telephone number of correspondents via the contact form on this website and via other communications methods, such as email correspondence, as well as the email address of newsletter subscribers.
We collect the name, email address, telephone number, residential address, month and year of birth and bank account details of membership and/or share offer subscribers.
We do not gather sensitive personal data (e.g. health, genetic, biometric data; racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, sexual orientation, and criminal convictions) and expressly request that you do not provide any such sensitive data to us.
Our operations are not directed towards children under 13. If you learn that a child under 13 has provided us with personal information without consent, please get in touch.
We will not sell or rent your information to third parties, and will not share your information with third parties for marketing purposes.
Your information may be passed to third party service providers engaged for the purpose of completing tasks and providing services to you on our behalf (for example, the companies that provide us with email, website contact form and newsletter subscription and delivery services, and those that provide us with payment and direct debit collection services). Only the personal information that is necessary to deliver the service is disclosed.
Controlling your information
You have certain rights concerning the information we hold about you, as defined under the General Data Protection Regulation. If you wish to exercise these rights, please contact us at
You may request a copy of any data we hold about you. Upon request, we will provide a text file (which you may open in a program such as a text editor or viewer) containing the personal data we hold about you.
The accuracy of your information is important to us. If any of the information we hold is inaccurate or out of date, please contact us so we may correct our records.
You have the right to request erasure of your personal information. Unless there is a compelling reason for the data not to be erased (for example, if we need to use that data to fulfil our contractual or legal obligations), your personal data will be deleted on request.
We do not use any personal information for automated decision making or profiling.
If you do not consent, you must turn off cookies or refrain from using this site. Most browsers allow you to turn off cookies. To do this, look at the help menu on your browser. Switching off cookies should not noticeably restrict your use of this website.
In order to protect your information from loss, misuse or unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. These steps include the following:
- Data minimisation
- Password best practice
- Security best practice concerning devices, online accounts, website hosting, physical access and storage
- Accountability on data protection.
If you wish to complain about how we have handled your personal information, you can contact us directly and we will investigate the matter.
If you are not satisfied with our response or believe we are not processing your personal information in accordance with the law you can complain to the Information Commissioner’s Office.