NEWS

Information Commissioner to investigate university over student accommodation numbers refusal

Compliance failure follows university admission that nearly 39,000 students based at Exeter campuses in 2021-22, suggesting around three quarters of city’s private rented housing stock occupied by students.

Martin Redfern

The Information Commissioner’s Office (ICO) is to investigate the University of Exeter’s refusal to disclose student accommodation numbers under freedom of information legislation.

Its investigation follows the university’s failure to comply with a deadline it was given to review its handling of an Exeter Observer information request to provide the numbers of Exeter campus-based students housed in Purpose Built Student Accommodation (PBSA) during the 2021-22 academic year.

The university had already admitted, in response to a related freedom of information request, that there were nearly 39,000 students based at its Exeter campuses that year – 11,500 more than the 27,300 FTE students it claims on its website.

(FTE student numbers combine full-time and part-time students into a single total used for planning educational provision, not accommodation, although the university does not explain this anywhere on its “facts and figures” page.)

The university can choose what to publish on its website, but its obligations under the Freedom of Information Act 2000 are legally binding. It is a criminal offence to alter or conceal information held by public authorities (including the university) with the intention of preventing disclosure following a request for the information under the Act.

Exeter PBSA bedspace availability and occupancy rates make it likely that fewer than 10,000 of the university’s Exeter-based students stayed in this form of accommodation during the 2021-22 academic year, meaning around another 29,000 students would have been living in the city’s residential housing stock in one form or another.

Academic research on the impact of increasing student numbers in Exeter and government housing stock and tenure distribution figures suggest that these students occupied around three quarters of the city’s stock of private rented properties – 8,250 dwellings which could otherwise have been used for residential housing by local people.

The government does not hold precise figures for tenure distribution at local authority level and there are likely to be small PBSA occupancy rate variations. Meanwhile the city council continues to use council tax records to estimate student residential housing stock occupation despite the Office for National Statistics (ONS) concluding last year that they cannot be relied on for this purpose.

So we asked the university to provide its own figures for the distribution of Exeter campus-based students across both university- and privately-provided PBSA in 2021-22 so we could, in turn, confirm exactly how many were living in the city’s private residential housing stock.

Exeter PBSA map Exeter PBSA map. Source: University of Exeter.

The university’s response was to claim it does not know and cannot find out because it “does not hold structured or consistent data to answer the question without manual process to review all student records”.

It nevertheless also said: “Records are kept as standard address: house number, street name, postcode” but claimed this information could not be used to identify which of its students lived in either its own or privately-provided PBSA despite it also knowing the location and ownership of all 66 such blocks in the city, information it publishes on its website.

When we pointed out that its standardised student address format would enable it to make simple database queries to match the postcodes of each PBSA address against the postcodes of each student address record, yielding the information we had requested, it claimed that it was not obliged to provide the information as it would have to perform this cross-referencing by hand.

University regulations and policies which relate to the electronic online Student Record System that it uses to manage address information for all its Exeter students say otherwise.

Its data protection notice says that it holds and processes permanent and term-time addresses of all its students and its general regulations say all Exeter-based students are required to maintain up to date home and term-time address records via its electronic online Student Record System as a condition of enrolment, a requirement repeated on its academic study administration portal.

It even provides a student records data request service that enables staff to access these records.

Subscribe to The Exeter Digest - Exeter Observer's essential free email newsletter

Your personal information will be processed and stored in accordance with our Privacy Policy

When we asked the university to review of its handling of our information request, as per the rights conferred by the Freedom of Information Act, it initially resisted, repeating its previous claim about manual processing.

Then, when we pointed out that its response did not address any of the issues we raised regarding its failure to comply with the provisions of the Act, and asked it to confirm that it had provided its full and final response before we complained to the ICO, it suddenly changed its tune and said it would perform a proper review.

Such reviews should normally be completed within twenty working days. After 22 working days we followed up and were told that a review was underway and would be completed in no more than 40 working days, the maximum allowed by law.

When 43 working days passed without the university completing the review (62 since we submitted the initial request) we wrote to the ICO, which gave the university a ten day response deadline.

The university remained silent, the deadline passed and the ICO has now confirmed it will launch an investigation into the university’s refusal to provide the information.


Democracy doesn't work when people don't know who is deciding what on whose behalf and what the costs and consequences of those decisions will be.

Exeter Observer is proving that reader-funded media can deliver the independent public interest journalism our local democracy needs.

Upgrade to a paid Exeter Observer subscription to support our work and get access to exclusive premium content and more.

More stories
Illustrative floor plan of new redevelopment proposals

New Heavitree Road police station student accommodation and “co-living” complex proposals submitted to Exeter City council

Application for full planning permission for 813-room scheme in seven blocks follows decision to reject previously-proposed 955-room scheme in two blocks which was subsequently upheld at appeal.

Danny Barnes

Danny Barnes received full £15,000 Devon County Council allowance during 2024-25

Heavitree & Whipton Barton councillor failed to sign off £14,600 community grants after attending only two of fifteen public meetings and is alleged to have worked for Scottish Labour MP Imogen Walker since shortly after last year’s general elections.

, updated

Exeter cycle route E9 Wonford Road bus gate modal filter

Wonford Road modal filter bus gate to be first of five Exeter ANPR camera sites

Devon County Council will use new moving traffic offence enforcement powers to issue penalty charge notices to motorists contravening active travel, bus lane and one-way street restrictions.

Devon five-a-day fruit & vegetable consumption by district 2023-24

Exeter residents eat lowest proportion of 5-a-day fruit and vegetables in Devon with only South Hams above England average

Public health report also finds three in ten Devon residents are physically inactive and nearly two-thirds overweight with new countywide health and well-being strategy due in autumn.

Save Northbrook Pool campaigners dressed in black outside Exeter City Council's offices on 24 June 2025

Labour councillors dive deeper into denial in decision to abandon Northbrook pool

Exeter residents mourn as council suppresses destructive consequences of creating St Sidwell’s Point complex that looms in leisure service shadows like a leviathan.

Devon & Torbay Combined County Authority draft local growth plan infographic

Devon & Torbay CCA keeps quiet about 2025-35 Local Growth Plan as it takes charge of regional development agenda

Combined County Authority privately selects unspecified stakeholders to co-author document setting out strategic priorities but with little of substance to say on addressing region’s structural challenges.

On Our Radar
St Thomas churchyard

SATURDAY 19 JULY 2025

Love St Thomas Summer Festival

New community event launches with live music, talks, workshops, stalls, refreshments and family-friendly activities.

ST THOMAS CHURCHYARD

Summer at the Quayside illustration

TUESDAY 29 JULY TO FRIDAY 29 AUGUST 2025

Summer at the Quayside

A month of free family activities including weaving, felting, doodling and drumming.

EXETER QUAY

Spork! summer special

THURSDAY 31 JULY TO THURSDAY 14 AUGUST 2025

Theatre in the Park

Exeter Phoenix hosts an al fresco summer theatre season featuring Shakespeare, spoken-word poetry, puppetry and physical comedy.

ROUGEMONT GARDENS