NEWS

Great Western Railway plans to shut all ticket offices receive hostile reception

Peter Cleasby

Great Western Railway plans to shut all its ticket offices by the end of next year, including those at Exeter Central and Exeter St David’s, have received a near-universally hostile reception.

Despite belatedly extending a consultation on the closures from three to eight weeks, the company apparently remains unconcerned for the future of in-person ticket sales.

Its own figures show that 45% of sales at Barnstaple, 41% at Paignton and 34% at Dawlish are made this way.

At Exeter Central the figure is 18% and at Exeter St David’s 12%, which is still higher than many other major GWR stations including Bristol and Oxford.