NEWS

Ukrainian refugee support hub opens in Exeter city centre

Conversation Café pop-up offers information, resources, events and meeting space to help cut through the confusion surrounding the Homes for Ukraine scheme and enable Devon’s response to the crisis.

Martin Redfern

A community-led resource hub is opening in Exeter today to support Ukrainian refugees fleeing the Russian invasion in search of new homes in the UK.

The pop-up hub is housed in an empty Princesshay shopping centre retail unit at No.6 Paris Street where it is open from 10am to 4pm daily.

It offers information and resources for people directly affected by the Ukraine crisis as well as those who wish to help them, and will act as a focal point for refugees as they arrive.

The Conversation Café intends to cut through the confusion surrounding the government’s new Homes for Ukraine scheme by offering reliable advice on how to approach it, with Ukrainian and Russian speakers available to help directly connect Devon residents with refugees.

Exeter Ukrainian refugee support hub Conversation Café

The new Homes for Ukraine refugee scheme follows intense criticism of the government’s Ukraine Family Scheme, which is restricted to applicants with a UK-based family member.

However while the new scheme offers a £350 per month grant to those housing Ukrainian refugees, it does not include a system to match them with the 150,000 households that signed up when it opened at the weekend.

Despite expectations that hundreds of thousands of refugees will arrive in the UK in the next few weeks, the scheme’s sponsorship system also places barriers in the way of people fleeing war who may not possess all the documents and the high levels of English fluency required to apply.

UK refugee charities have been asked to become matching organisations without being told what the scheme involves, and local authorities are expected to take responsibility for grant payments and accommodation and safeguarding checks without being given further details.

Exeter City Council’s website currently simply redirects prospective hosts to register for the scheme on the government website, and the county council’s advice is similar.

Exeter Ukrainian refugee support hub Conversation Café passers by

The sponsorship scheme requires UK residents who want to house Ukrainian refugees to either contact them directly or rely on ad hoc matching mechanisms which are springing up to connect them.

Some matching services are administered by national refugee charities while others are being organised by local faith or community groups.

These include Exeter Friends of Ukraine, set up recently by local resident Shannon McGinley. As well as helping connect Ukrainian refugees with Exeter hosts, the group’s members, many of whom are Ukrainian, organise collections of food, medicine and other essentials then transport them directly to where they are needed on the ground.

The Za Rogiem Polish shop in South Street has been collecting supplies since the first day of the war, Parrs Farm in Matford has donated a large barn to store and sort donations and Blessed Sacrament church in Heavitree is acting as a collection point. Catholic Exeter is considering sending a driver and van of its own.

There are similar groups across the county, including Devon for Ukraine and Devon for Ukrainian Refugees.

Exeter Ukrainian refugee support hub Conversation Café interior

The Paris Street Conversation Café resource hub is the latest extension of this network of committed local volunteers, offering in-person access to the experience and insight they have gained in the 28 days since the war began.

It also provides a place for people to meet and extend their crisis support networks, and intends to raise awareness and money with talks, screenings, readings and art-making for all ages, a café supplied by Exe Coffee Roasters and The Sidwell Street Bakehouse and works donated for sale by local artists.

Visitors can also learn about Ukrainian history, culture and language while refugees will be given support with learning English.

Subscribe to The Exeter Digest - Exeter Observer's essential free email newsletter

Your personal information will be processed and stored in accordance with our Privacy Policy

The volunteer-run hub has been put together by Olya Petrakova, Director of Maketank, an artists’ collective which has transformed an empty furniture shop on the other side of Paris Street into a three-storey creative and performance space.

She is emblematic of the complex identities of many in the region now under threat, and a reminder of the importance of not confusing the Russian language with Russian nationality or either with the actions of the Russian state.

She was born in the former Soviet Union in what is now Moldova and speaks Russian as her first language. Her mother was born in what is now Ukraine and her father in Russia. She studied in Saint Petersburg before leaving for the US, where she remains a citizen, just a few weeks before Moldova became an independent state.

Exeter Community Alliance also contributed to the creation of the new hub. It is a group of 28 local organisations which is in the process of setting up a permanent resource and information centre in the city centre.

Its member organisations are focussed on a wide range of issues including climate change, biodiversity and social justice.

The Ukrainian refugee support hub will initially operate from No.6 Paris Street before either moving to another empty Paris Street retail unit or finding a new home at Maketank.


Democracy doesn't work when people don't know who is deciding what on whose behalf and what the costs and consequences of those decisions will be.

Exeter Observer is proving that reader-funded media can deliver the independent public interest journalism our local democracy needs.

Upgrade to a paid Exeter Observer subscription to support our work and get access to exclusive premium content and more.

More stories
Former Firezza in Sidwell Street to become adult gaming centre

24 hour year-round Sidwell Street “adult gaming centre” allowed at appeal

Planning inspector finds no evidence that “increase in crime and disorder” or “serious detrimental impacts on the health of local residents” would result from change of use from restaurant and takeaway unit.

Haven Banks development illustrative aerial view

Twelve months temporary church use extension sought for Haven Banks Liveable Exeter development site units

Second year of “worship and ancillary uses” for retail park units to follow December 2023 planning approval for ultra-high density build-to-rent scheme for which neither planning permission nor consent notice yet published.

Exeter College in Hele Road

Petroc and Exeter College governors agree “merger in principle”

Further and higher education colleges with Barnstaple, Tiverton and several Exeter sites will now consider consequences of creating what would be largest college group in South West with public consultation due on plans before November decision.

Corner of Fore Street and West Street with St Mary Steps church in the background

Planning inspector upholds decision to refuse fifth additional storey in build-to-rent scheme above Crankhouse Coffee

Twelve year-old permission to add one full and one stepped-back storey to West Street elevation and remove all commercial space nevertheless remains extant.

2025 Devon County Council elections party vote share change by district

Lib Dems take command at County Hall despite Reform UK surge as Conservatives lose 33 seats and Labour is wiped out

2025 Devon County Council elections leave balance of power in Green Party hands as local government reorganisation takes centre stage on regional political agenda.

2025 Devon County Council elections results party seat distribution parliament chart

2025 Devon County Council elections results

County-wide seat wins and vote share changes plus the votes cast with vote share, party vote share change and turnout in each Exeter division.

, updated

On Our Radar
Tabatha Andrews sculpture

SATURDAY 26 APRIL TO SATURDAY 21 JUNE 2025

The Slightest Gesture

Sculptor and installation artist Tabatha Andrews presents a new immersive exhibition.

EXETER PHOENIX

Exeter Pride in Exeter High Street

SATURDAY 10 MAY 2025

Exeter Pride 2025

Exeter Pride returns for a celebration of LGBTQ+ diversity with a parade, marketplace, music, cabaret and more.

NORTHERNHAY GARDENS

Detail from Panorama of Prague from the Schönborn Garden

SATURDAY 10 MAY 2025

Czech Classics

Isca Ensemble and chorus perform a programme by Czech composer Antonín Dvořák.

EXETER CATHEDRAL

Fore Street Flea

SUNDAY 18 MAY 2025

Fore Street Flea 2025

Market with stalls selling vintage items, handmade craft, food and drink plus live music from local artists returns for 2025 season.

FORE STREET

Pint of Science graphic

MONDAY 19 TO WEDNESDAY 21 MAY 2025

Pint of Science 2025

Three days of talks, demonstrations and live experiments by research scientists in city centre pubs.

EXETER CITY CENTRE

Augustine Fogwoode in The Mushroom Show

MONDAY 26 MAY 2025

The Mushroom Show

Scratchworks Theatre Company combines interactive games, comedy and music to explore the fascinating world of fungi.

EMMANUEL HALL