Upgrade to a paid Exeter Observer subscription and get access to exclusive premium content and more

Upgrade to paid
NEWS

Ukrainian refugee support hub opens in Exeter city centre

Conversation Café pop-up offers information, resources, events and meeting space to help cut through the confusion surrounding the Homes for Ukraine scheme and enable Devon’s response to the crisis.

Martin Redfern

A community-led resource hub is opening in Exeter today to support Ukrainian refugees fleeing the Russian invasion in search of new homes in the UK.

The pop-up hub is housed in an empty Princesshay shopping centre retail unit at No.6 Paris Street where it is open from 10am to 4pm daily.

It offers information and resources for people directly affected by the Ukraine crisis as well as those who wish to help them, and will act as a focal point for refugees as they arrive.

The Conversation Café intends to cut through the confusion surrounding the government’s new Homes for Ukraine scheme by offering reliable advice on how to approach it, with Ukrainian and Russian speakers available to help directly connect Devon residents with refugees.

Exeter Ukrainian refugee support hub Conversation Café

The new Homes for Ukraine refugee scheme follows intense criticism of the government’s Ukraine Family Scheme, which is restricted to applicants with a UK-based family member.

However while the new scheme offers a £350 per month grant to those housing Ukrainian refugees, it does not include a system to match them with the 150,000 households that signed up when it opened at the weekend.

Despite expectations that hundreds of thousands of refugees will arrive in the UK in the next few weeks, the scheme’s sponsorship system also places barriers in the way of people fleeing war who may not possess all the documents and the high levels of English fluency required to apply.

UK refugee charities have been asked to become matching organisations without being told what the scheme involves, and local authorities are expected to take responsibility for grant payments and accommodation and safeguarding checks without being given further details.

Exeter City Council’s website currently simply redirects prospective hosts to register for the scheme on the government website, and the county council’s advice is similar.

Exeter Ukrainian refugee support hub Conversation Café passers by

The sponsorship scheme requires UK residents who want to house Ukrainian refugees to either contact them directly or rely on ad hoc matching mechanisms which are springing up to connect them.

Some matching services are administered by national refugee charities while others are being organised by local faith or community groups.

These include Exeter Friends of Ukraine, set up recently by local resident Shannon McGinley. As well as helping connect Ukrainian refugees with Exeter hosts, the group’s members, many of whom are Ukrainian, organise collections of food, medicine and other essentials then transport them directly to where they are needed on the ground.

The Za Rogiem Polish shop in South Street has been collecting supplies since the first day of the war, Parrs Farm in Matford has donated a large barn to store and sort donations and Blessed Sacrament church in Heavitree is acting as a collection point. Catholic Exeter is considering sending a driver and van of its own.

There are similar groups across the county, including Devon for Ukraine and Devon for Ukrainian Refugees.

Exeter Ukrainian refugee support hub Conversation Café interior

The Paris Street Conversation Café resource hub is the latest extension of this network of committed local volunteers, offering in-person access to the experience and insight they have gained in the 28 days since the war began.

It also provides a place for people to meet and extend their crisis support networks, and intends to raise awareness and money with talks, screenings, readings and art-making for all ages, a café supplied by Exe Coffee Roasters and The Sidwell Street Bakehouse and works donated for sale by local artists.

Visitors can also learn about Ukrainian history, culture and language while refugees will be given support with learning English.

Subscribe to The Exeter Digest - Exeter Observer's essential free email newsletter

Your personal information will be processed and stored in accordance with our Privacy Policy

The volunteer-run hub has been put together by Olya Petrakova, Director of Maketank, an artists’ collective which has transformed an empty furniture shop on the other side of Paris Street into a three-storey creative and performance space.

She is emblematic of the complex identities of many in the region now under threat, and a reminder of the importance of not confusing the Russian language with Russian nationality or either with the actions of the Russian state.

She was born in the former Soviet Union in what is now Moldova and speaks Russian as her first language. Her mother was born in what is now Ukraine and her father in Russia. She studied in Saint Petersburg before leaving for the US, where she remains a citizen, just a few weeks before Moldova became an independent state.

Exeter Community Alliance also contributed to the creation of the new hub. It is a group of 28 local organisations which is in the process of setting up a permanent resource and information centre in the city centre.

Its member organisations are focussed on a wide range of issues including climate change, biodiversity and social justice.

The Ukrainian refugee support hub will initially operate from No.6 Paris Street before either moving to another empty Paris Street retail unit or finding a new home at Maketank.

For the governed, not the governors

Exeter Observer publishes the independent, investigative public interest journalism our local democracy needs without fear or favour.

It can do this because it is the city's only news organisation that doesn't have to answer to advertisers, remote shareholders or the powers that be.

Instead, its not-for-profit community-owned business model is simple.

It depends on readers like you who sustain our reporting by paying a small subscription each month.

Lots of people currently chip in like this. But it's not enough: we need more paying subcribers to cover our costs and continue publishing.

Help us reach our goal: 125 of the 300 readers we need have signed up so far. Please join them today, if you haven't already.

Upgrade to a paid Exeter Observer subscription from less than £2/week to support our work and get access to exclusive premium content and more.

Upgrade to paid

More stories
Exeter College and Petroc campuses map

Exeter College and Petroc merger set to create largest college group in South West

Colleges hold public consultation on creation of new organisation which they say would educate 16,000 students at Exeter and North Devon campuses and employ 2,000 staff with £100 million turnover.

Proposed Clarendon House student block aerial view

Proposals to replace Clarendon House with 297-bed student accommodation complex submitted for approval

Developer Zinc Real Estate arrives at final proposal for up to ten storey Paris Street roundabout redevelopment after nearly two years of informal public consultations and meetings with city councillors and officers.

Nadder Park Road application site location map

Barley Lane greenfield plans place persistent threat to Exeter’s north and north-west hills in spotlight

Council inability to identify sufficient land to meet government housing delivery targets leaves residents with faint hope of local plan policies preventing Nadder Park Road ridgeline development despite 175 public objections to scheme.

Exeter City Council 2024-25 unaudited statement of accounts cover image

Unaudited 2024-25 city council accounts published for annual inspection period

Special information access rights enabling residents to examine records apply until 6 October after asset revaluation delayed publication from 1 July to 26 August.

Illustrative elevation of proposed student block in Summerland Street, Exeter

Pre-application feedback sought on proposals for six storey Summerland Street student accommodation block

Redevelopment of Unit 1 nightclub and Best Tyre Auto Centre in Verney Street would add 180 beds to 1,575 student bedspaces in immediate area on top of 145 studios in consented but unbuilt Summerland Street “co-living” block.

, updated

Former Bramdean School playing field

McCarthy Stone set to build 36 retirement flats on Heavitree school playing field

Proposals prompting concerns about loss of green space and adverse impact on historic character of conservation area follow redevelopment of former Bramdean School in Homefield Road.

On Our Radar
Burnet Patch Bridge spanning an eighteenth century cut in Exeter City Walls

FRIDAY 12 TO SUNDAY 21 SEPTEMBER 2025

Heritage Open Days 2025

Annual festival returns with free talks, tours and exhibitions at heritage sites in and around Exeter.

EXETER CITY CENTRE

Exeter Phoenix building

FRIDAY 12 SEPTEMBER TO SATURDAY 1 NOVEMBER 2025

Exeter Contemporary Open 2025

Annual exhibition featuring fifteen contemporary visual artists from across the UK.

EXETER PHOENIX

Two Moors Festival musicians performing

WEDNESDAY 1 TO SUNDAY 12 OCTOBER 2025

Two Moors Festival

Chamber music festival celebrates 25th anniversary with performances, talks and workshops across fifteen venues.

DARTMOOR, EXMOOR & SURROUNDS